General Terms and Conditions (GTC) for; a business division of top-offerten GmbH

1. Scope of Application

  1. is an inquiry mediation portal operated by top-offerten GmbH in Switzerland (hereinafter referred to as We mediate relocation inquiries from individuals or companies (hereinafter referred to as customers) to companies (hereinafter referred to as partners/moving companies) for individual quotation.
  2. All our deliveries and services are generally provided exclusively under these General Terms and Conditions. We do not recognize any conflicting or deviating conditions of the partner, especially purchasing conditions, unless we have expressly agreed to their validity in writing.
  3. Our General Terms and Conditions apply only to entrepreneurs. An entrepreneur is a natural or legal person or a legal partnership capable of acting in the exercise of its commercial or independent professional activity when concluding a legal transaction.
  4. Our General Terms and Conditions also apply to future transactions, even if they are not attached in individual cases. In the context of an ongoing business relationship with merchants, they also become part of the contract even if they are not expressly referred to for inclusion in individual cases.
  5. Changes to the GTC will be communicated to the partner in writing.

2. Partners, Relocation Inquiries, and Complaints

  1. Partners may be required to submit a valid extract from the commercial register and will be activated after internal review. The partner also confirms that they fulfill all necessary legal requirements and must confirm/submit this in writing upon request by Only after the partner has been activated can they participate in the transmission of relocation inquiries.
  2. forwards inquiries only according to the order types set by the partner in the backend. There is no right to a minimum number or frequency of inquiry transmissions.
  3. does not guarantee that the submission of offers by the partner to the customer will result in employment. merely mediates inquiries, not orders.
  4. In return, the partner undertakes, upon receipt of the inquiry, to contact the customer: within one day, if necessary, to arrange an inspection with the customer, to submit an offer no later than the day of contact or inspection, and to carry out the order, if awarded by the customer, exclusively themselves.
  5. has the right to block the partner and delete their account if the points mentioned under 2.4 are not adhered to.
  6. The partner is responsible for the contact information stored in the backend. is not liable for missed inquiries due to incorrect contact information provided by the partner.
  7. Transmitted inquiries can be disputed in the backend with reasons if the following points are confirmed: inquiry already received (provide ID proof), incorrect telephone number AND email address, inquiry not matching the partner's selected area, fictitious inquiry.
  8. Complaints must be submitted by the partner in the backend by the 3rd day of the following month and processed by within the same timeframe.
  9. The transmitted customer data may only be used by the partner for the purpose of providing a quotation, unless otherwise requested by the customer. This concerns the relationship between the customer and the partner; is not involved in this.
  10. The transmitted customer data must under no circumstances be resold, disclosed, or used for other purposes than listed under 2.4. Even if the partner has subcontractors, only the registered company may contact the customer.
  11. A data record is considered validly delivered if it is listed in the internal area of the partner company. Partner companies are advised to check the inquiries daily in the internal area. Not having received a data record via email is not a valid reason for cancellation, provided that the data record is listed as delivered in the internal area.
  12. The partner has the following obligations in particular: Personal data may only be processed in a documented manner by the data controller. Only employees who are obliged to confidentiality may be used for data processing. The partner guarantees that all legally defined technical and organizational measures have been taken to ensure an appropriate level of data protection. These measures enable the handling of requests to exercise the rights of data subjects. Subcontractors may only be used with written consent. The service provider supports the controller in reporting data breaches, conducting data protection impact assessments, and consulting supervisory authorities. After unsuccessful submission of an offer or termination of the order, the transmitted data will be deleted or, in a reasonable period, which is valid according to the applicable data protection regulation, is maximum valid.

3. Prices and Billing

  1. Prices for inquiry mediation are based on the currently valid price list, accessible in the backend. forwards customer inquiries to a maximum of five partners with sufficient contact information. Price changes are communicated to partners in writing via email.
  2. The partner has the option to operate with on an invoice, credit basis, or credit card/direct debit. By default, inquiry transmission is set to credit card or direct debit.
  3. The loaded credit is documented with a receipt and delivered to the partner by email after debiting and crediting. Credit is charged according to inquiry transmission; the partner expressly agrees to this process. An overview of transmitted inquiries is available in the backend.
  4. If there is no credit remaining in the partner's account (backend) with and no automatic credit reload is set, no inquiries will be forwarded, and the partner will be informed of the lack of credit. Additionally, customer inquiries will only be forwarded as purchase offers to the partner. Inquiries can only be purchased according to 3.2.
  5. For transmission of inquiries on invoice/credit card or direct debit, billing occurs on a monthly basis within the first three days of the following month or on a weekly basis, depending on the setting made by the customer in the backend. Inquiries are billed after transmission, even if the contact information provided by the partner is incorrect; point 2.6 applies.
  6. Complaints must be made in writing/by email to within 14 days of the invoice date; otherwise, they will be deemed accepted by the partner. The date of receipt applies.
  7. is a Swiss company and notes that German VAT may not be shown on the monthly invoice to the partner. Pursuant to § 13b UStG (German VAT Act), the invoices indicate the transfer of VAT liability to the partner with the following sentence: "Reference is hereby made to the transfer of the VAT liability pursuant to § 13b UStG (6th EU Directive Art. 21 (1) letters b and c)."

4. Account Information, Pausing, and Termination of Membership

  1. The partner can change their account information not only in the backend but also through customer service via email at or by phone. Change requests will be processed within two days.
  2. There is no right to this service (4.1). If rejected, will inform the partner within two days of receiving the change request.
  3. The partner can pause the transmission of inquiries as often as desired. The pause must be entered in the backend by the partner. Exceeding the number of pauses leads to the termination of the partnership.
  4. The partnership with is without a fixed term and can be terminated at any time by written notice to The transmission of inquiries will be stopped within two days of receiving the termination. The remaining credit will be credited to the partner after deducting all outstanding costs. For this purpose, separately requests the account details for the credit. Alternatively, the remaining costs - if the partner operates on invoice - will be invoiced with a final invoice according to 2.5. This termination period is excluded within the scope of promotions with minimum terms. Regular termination is only possible after the expiration of the promotional period.
  5. reserves the right to close the partner's account without stating reasons.
  6. Trial memberships can be granted once upon request to Details will be provided in writing. There is no right to a trial membership.

5. Disclaimer, Reviews, Miscellaneous

  1. assumes no liability whatsoever for contractual relationships between a partner and a customer and resulting claims arising from inquiry mediation and subsequent orders.
  2. The partner agrees that may use their name and logo for advertising purposes. If the partner does not wish this, it must be communicated in writing to
  3. The partner may use the partner logo provided by in the backend on their website and in their correspondence until revoked or termination of their partnership. When terminating their partnership or in inactive partnerships (no credit for over eight weeks), the logos and references used must be removed and may not be used further.
  4. The partner expressly agrees that may allow its relocation service to be evaluated by the customer whose inquiry was transmitted to the partner via and may publish it on's website or for advertising purposes. The reviews are the property of
  5. Incorrect or doubtful reviews of the partner by the customer may be contested in writing to reserves the right to amend/delete and furthermore is not responsible for the reviews and comments by customers and is not liable to the partner in this regard.
  6. We are liable without limitation according to statutory provisions if the damage is based on intent or gross negligence on the part of; or it concerns personal injury (injury to life, body, and health).
  7. For culpable violation of essential contractual obligations, we are liable only for the typically foreseeable damage. Contractual obligations are those that protect essential contractual rights and obligations of the customer, which the contract is intended to grant to the customer according to its content and purpose; furthermore, obligations are those whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies and may rely.
  8. Further contractual or tortious claims are excluded. Insofar as our liability is excluded or limited, this also applies to the personal liability of our employees, workers, staff, representatives, and vicarious agents.

6. Jurisdiction

  1. Jurisdiction for all disputes arising from the contractual relationship, its establishment, and its effectiveness, as well as for merchants, is Weinfelden TG (Switzerland) for both parties. We reserve the right to file suit at the customer's place of business.
  2. The contractual relationship is governed by Swiss law. The UN Sales Convention is excluded.

7. Severability Clause

If individual provisions of these terms and conditions are ineffective or unenforceable, this shall not affect the validity of the remaining provisions. In this case, the parties shall endeavor to agree on a reasonable provision that comes as close as possible to the purpose intended with the ineffective provision.

Part II: Webshop

8. Scope

These conditions apply to all purchases made by customers through the online shop of The online shop is used for the sale of moving supplies and related products.

9. Conclusion of Contract

  1. The presentation of goods in the online shop does not constitute a legally binding offer but rather a non-binding online catalog. By clicking the "Order with obligation to pay" button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order follows immediately after sending the order and does not yet constitute acceptance of the contract. A purchase contract is only concluded when we ship the ordered goods to you and confirm the shipment to you with a second email (shipping confirmation).
  2. If our suppliers do not deliver the ordered goods, we are entitled to withdraw from the contract. In this case, we will inform you immediately and refund any services already provided.

10. Prices and Payment Conditions

  1. The prices quoted include the statutory value-added tax (unless explicitly stated otherwise) and other price components. Any shipping costs are clearly communicated in the ordering process.
  2. Payment can be made by advance payment, credit card, Twint, or other payment methods specified in the ordering process.

11. Delivery

  1. Delivery is only made within Switzerland to the delivery address you specified, provided that your address is within the delivery radius of a partner. This is explicitly stated in the ordering process.
  2. The delivery time is stated in the ordering process. In the event of unforeseen delivery delays, we will inform you immediately.

12. Right of Withdrawal

For the items in our range, there is generally no right of return or withdrawal. This also applies to products that were mistakenly ordered by the customer due to incorrect assumptions. Any termination of the purchase contract is only possible with the written consent of and only according to the following provisions.

13. Warranty and Guarantee

  1. The statutory warranty applies.
  2. In addition to the statutory warranty rights, some products may have a manufacturer's warranty, the scope and duration of which are governed by the respective warranty conditions of the manufacturer.

14. Liability is fully liable for damages if the cause of the damage is based on intent or gross negligence. In the case of slight negligence in the breach of essential contractual obligations, we are only liable for the foreseeable, contract-typical damage. Liability for damages falling within the scope of a guarantee or assurance provided by, as well as liability for claims under the Product Liability Act and damages resulting from injury to life, body, or health, remains unaffected by this.

This text has been automatically translated. In case of dispute, the German version shall prevail.